The enhanced RCM workflow will integrate DentalXChange’s XConnect APIs directly into Denticon, the flagship practice management solution of Planet DDS. This integration streamlines critical insurance transactions, including eligibility verification, claims processing, claims management, and payment posting, ensuring that DSOs and dental groups can operate with more clarity, efficiency, and accuracy. By allowing once-fragmented tools to communicate seamlessly, the result is a unified, cloud-based solution.

“Our enhanced RCM workflow with DentalXChange’s XConnect APIs represents a significant step forward in optimizing the dental insurance process,” said Eric Giesecke, CEO of Planet DDS. “This open ecosystem approach allows DSOs and group practices to leverage diverse technologies to strengthen their capabilities and competitiveness and build their own tech stack to customize workflows as they choose for their needs and growth plans.”

Planet DDS and DentalXChange have been partners since 2005, continually innovating to bring new products and services to dental practices, groups, and DSOs. Planet DDS is the first partner to leverage DentalXChange’s XConnect APIs for claims, eligibility, and electronic remittance advice (ERA).

“At DentalXChange, we are proud to strengthen our nearly 20-year partnership with Planet DDS through our fully integrated RCM workflow that leverages new APIs. This deeper integration optimizes insurance transactions, including eligibility verification, claims processing, claims management, and payment posting, providing our mutual clients with enhanced efficiency and accuracy in their RCM process while keeping the entire client experience in Denticon,” shared Paul Kaiser, CEO of DentalXChange.

The enhanced RCM workflow eliminates inefficiencies, reduces manual errors, and accelerates payments. This integration ensures real-time, accurate data and automated workflows that drive financial health and operational efficiency for DSOs and group practices. Along with Denticon Pay, which makes payment acceptance more seamless and secure, the enhanced workflow with DentalXChange ensures a fully integrated revenue cycle management experience.

To learn more about how the enhanced RCM workflow in Denticon can improve efficiency and accelerate payments for your DSO or group practice, visit planetdds.com.

About Planet DDS

Planet DDS is the leading provider of cloud-enabled dental software solutions, serving over 13,000 practices in the United States and having over 118,000 users. The company delivers a complete platform of solutions for dental practices, including Denticon Practice Management, Apteryx Cloud Imaging, Cloud 9 Ortho Practice Management, and Legwork Practice Marketing. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices nationwide.

To learn more, visit planetdds.com.

About DentalXChange

Since 1989, DentalXChange has been at the forefront of modernizing and innovating dental claims, creating dental RCM solutions that bring ease to the payments process. Today, it has grown to support a current client base approaching 200,000 dental providers and connectivity to over 1,050 payers.

Headquartered in Irvine, CA, through its own clearinghouse, state-of-the-art technology consisting of modern APIs, and secure web portals, DentalXChange processes over 1 billion EDI transactions, consisting of more than 300 million dental claims annually.

Molly Gapp, former WorkForce Software executive, will also join the company as vice president of Professional Services, reporting to Zelen. She will provide strategic direction for onboarding and delivery of DentalOS solutions, including conversion, implementation, and training programs to the company’s growing customer base.

Zelen joins Planet DDS after a half-decade at UserTesting, a SaaS leader in experience research and insights. There, he served as chief customer officer, led global customer success initiatives, and drove UserTesting’s customer implementation, enablement, and training programs. Zelen participated in multiple capital market transactions, and mergers and acquisitions, including UserTesting’s initial IPO, and the sale of the company to Thoma Bravo and Sunstone Partners in 2023. His background in guiding customer success programs at major global technology companies includes leadership roles at Salesforce and Oracle.

“I am very excited to serve Planet DDS employees and customers as chief operating officer. The company’s core values and growth mindset distinguish the company and make it a great place to work,” said Zelen. “I have spent my entire career listening to the voice of the customer and providing innovative solutions that allow our customers to better service theirs. In this new chapter, I look forward to partnering with the Planet DDS leadership team to take the company through its next phase of growth.”

“We are thrilled to have Matt Zelen as our new COO. His experience, combined with his unwavering commitment to customer experience, make him the ideal candidate to lead our operations,” said Eric Giesecke, CEO of Planet DDS. “Both Matt and Molly are the perfect fit for our company and our leadership team. I am honored to welcome them to our team.”

Planet DDS has achieved many remarkable milestones within the last year, with a rapidly expanding customer base. The company’s cloud-based solutions have facilitated over $7 billion in production while catering to the dental needs of more than 75 million patients. Planet DDS now boasts one of the largest dental databases globally, demonstrating its technological prowess and dedication to helping its customers grow their practices.

In addition, the company’s commitment to innovation and employee engagement has also received other recent accolades, such as being recognized on Deloitte’s Technology Fast 500 list, Fast Company’s List of Top 100 Best Workplaces for Innovators and has secured a spot on the Inc. 5000 Fastest Growing Private Companies list five times.

To learn about Planet DDS, visit planetdds.com.

About Planet DDS

Planet DDS is the leading provider of cloud-enabled dental software solutions, serving over 13,000 practices in the United States with over 118,000 users. The company delivers a complete platform of solutions for dental practices, including Denticon Practice Management, Apteryx Cloud Imaging, Cloud 9 Ortho Practice Management, and Legwork Practice Marketing. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices nationwide.

To learn more, visit PlanetDDS.com.

“At Planet DDS, we are dedicated to integrated platform solutions that empower dental and orthodontic practices to thrive in today’s digital landscape,” said Eric Giesecke, CEO of Planet DDS. “With the integration of Cloud 9 with Denticon and Apteryx, we are providing our customers with improved workflows and less friction as they move between orthodontic and general dentistry use cases in all three software applications.”

The integration between Cloud 9 and Denticon eliminates the need for double manual entry of patient data, saving valuable time and reducing the risk of clerical errors. This new integration allows for consistent and accurate patient data across both platforms, enabling dental staff to focus on delivering a better patient experience rather than toggling between applications.

Integrating Cloud 9 and Apteryx offers customers a single database for patient images, streamlining workflows and enhancing diagnostic capabilities. This feature enables users to seamlessly access X-ray images within Cloud 9, eliminating the need for manual data entry and enhancing diagnostic efficiency. With approximately 30% of orthodontists utilizing clear aligners, which require STL files, this integration also facilitates viewing STL files via Apteryx, further enhancing diagnostic capabilities.

“As a multi-location, multi-specialty practice, the integration between Denticon and Cloud 9 has been key in helping us streamline workflows between our general practices and our orthodontic practices,” shared Rosanna Spinoccia, Director of Process Improvement at Riccobene Associates Family Dentistry. “I am always looking for ways to improve our processes for our team members, and it’s been a great time saver not having to do double data entry for patient information.”

To learn more about the Cloud 9 integrations and experience the benefits firsthand, schedule a demo here and visit Planet DDS at the American Association of Orthodontists (AAO) Annual Session 2024 from May 3-6 in New Orleans, LA at Booth 3029.

About Planet DDS

Planet DDS is the leading provider of cloud-enabled dental software solutions, serving over 13,000 practices in the United States with over 118,000 users. The company delivers a complete platform of solutions for dental practices, including Denticon Practice Management, Apteryx Cloud Imaging, Cloud 9 Ortho Practice Management and Legwork Practice Marketing. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices nationwide.

To learn more, visit PlanetDDS.com.

“As we navigate through a time of consolidation and a clear trend toward consumerism in dentistry, innovation becomes paramount. Denticon is designed to be at the core of every growth-minded dental practice as their operating system, enabling a significant transformation in how dental care is delivered and experienced,” said Planet DDS CEO, Eric Giesecke. “We’re excited to showcase the reimagined Denticon at the Chicago Midwinter Dental Meeting, not just as a solution that meets the current demands in the industry but also to pioneer a new standard in dental care and patient experience.”

The reimagined platform encompasses several tools to help dental practices run their businesses more efficiently and effortlessly – from marketing to analytics. The journey begins with Legwork, an easy-to-use marketing solution that empowers practices to attract new patients through search engine optimized marketing campaigns, professionally branded websites, and integrated phones. The journey continues with Denticon Patient Communication, integrated patient engagement tools that streamline communication with targeted emails and text messages, online forms for enhanced patient experience, and appointment reminders that reduce last-minute cancellations. Closing the loop is Denticon Practice Analytics, which provides actionable insights to dental practices to identify production opportunities and make data-driven decisions that help create operational efficiencies and fuel growth.

“With Denticon’s Patient Communication, our appointment rate improved by 18%. This has been a game changer for our operations both from a cost-cutting and revenue-generating perspective. Our patients have been telling us that they want to be engaged through a more tech-forward approach and the ability to text and email with Denticon has brought our patient engagement to a new level of success,” shared Randa Seif, chief operating officer of CaliDental.

“With the help of Denticon Practice Analytics, it’s very easy to run a report for patients who have accepted treatment but have not yet scheduled an appointment, send text messages through Denticon, and book the first person to respond,” explained Kara Trail, director of operations for Henritze Dental Group. “Having an all-in-one practice management solution has helped us become more streamlined as an organization, and having visibility of metrics across all locations has been a key component of our workflow.”

To learn more about the Planet DDS solutions that support the growth of thousands of dental practices, request a demo: Book a Demo | Denticon | Apteryx | Planet DDS

About Planet DDS

Planet DDS is the leading provider of cloud-enabled dental software solutions, serving over 13,000 practices in the United States with over 118,000 users. The company delivers a complete platform of solutions for dental practices, including Denticon Practice Management, Apteryx Cloud Imaging, Cloud 9 Ortho Practice Management, and Legwork Practice Marketing. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices nationwide. To learn more, visit: PlanetDDS.com.

The third-party SOC 2 Type 2 certification attests to the continuously effective enterprise-level data security, availability, confidentiality, processing integrity, and privacy controls implemented by Planet DDS. The completion of this in-depth audit is timely, as the industry sees increased demand for confidence in vendors from dental service organizations (DSOs), state and federally funded public health clinics, and other enterprise organizations, especially those providing critical software like practice management solutions.

Eric Giesecke, CEO of Planet DDS, commented, “Achieving SOC 2 Type 2 compliance is more than a badge of honor for us. It underscores our dedication to ensuring the highest level of data security and trust for our customers. As the leader in the cloud-based dental solutions space, we believe that this achievement not only reinforces our leadership but also sets a new benchmark for the entire industry. This is especially crucial in the healthcare sector where data security and privacy are of paramount importance.”

Unlike the SOC 2 Type 1 certification, which evaluates the design of controls at a specific point in time, the SOC 2 Type 2 extends over a period of months, providing a more robust and continuous assurance of Planet DDS’ commitment to the highest standards of data security and operational reliability.

Mike Gibson, CTO of Planet DDS, added, “This rigorous SOC2 Type 2 certification process involved meticulous assessment of our controls and operations. We were able to implement the required guidelines in an extremely short timeframe due to our company’s existing cloud-based infrastructure. Our customers can have even greater confidence in our comprehensive approach to protecting their sensitive data.”

Nearly 50% of cybersecurity attacks target small businesses like independent private dental practices, and healthcare accounts for almost 80% of data breaches. To learn about protecting your organization and your patients’ data, watch this on-demand webinar: Cybersecurity Webinar.

About Planet DDS

Planet DDS is the leading provider of cloud-enabled dental software solutions, serving over 10,000 practices in North America with over 118,000 users. The company delivers a complete platform of solutions for dental practices, including Denticon Practice Management, Apteryx Cloud Imaging, Cloud 9 Ortho Practice Management, and Legwork Practice Marketing. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices nationwide.

To learn more, visit PlanetDDS.com.

“At the heart of all our product decisions lies the goal of creating a better experience for our customers and their patients,” said Eric Giesecke, CEO of Planet DDS. “Cloud 9 Pay is no different. We saw an opportunity to make it easier for patients to settle their bills and ortho practices to accept payments seamlessly, and we acted on it. Combined with Cloud 9’s online scheduling, digital patient forms, and patient communication tools, we couldn’t be more excited to include comprehensive payment solutions on our platform.”

Cloud 9 Pay provides patients with modern payment options like tap-to-pay with credit cards and contactless mobile wallets, including Google Pay and Apple Pay. Since Cloud 9 Pay is native to Cloud 9, the payment is automatically posted within the Cloud 9 ledger, eliminating the need for manual payment entry. The solution’s web-based onboarding is user-friendly and straightforward, with a swift approval process. Unlike the case of unintegrated payment solutions that leave gaps in support, Cloud 9 Pay customers also have access to a dedicated support team.

Cloud 9 Pay is now available to all Cloud 9 customers.

To learn more about Cloud 9 or Cloud 9 Pay, schedule a demo at www.cloud9.software.

About Planet DDS

Planet DDS is the leading provider of cloud-enabled dental software solutions, serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices, including Denticon Practice Management, Apteryx Imaging, Cloud 9 Ortho Practice Management, and Legwork Patient Engagement. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices nationwide.

To learn more, visit planetdds.com.

2023 was a transformative year for Planet DDS, marked by the strategic acquisition of Cloud 9, the category creator for cloud-based practice management solutions for orthodontists. The company also saw 53% year-over-year growth in revenue and added over 5,000 new locations served nationwide.

With a rapidly growing customer base, Planet DDS now boasts one of the largest, if not the largest, dental databases in the world, a testament to its technological prowess and commitment to innovation. Planet DDS also achieved a new company milestone of hosting 1 billion images and now manages over 1,256 terabytes of customer data. Planet DDS’s cloud-based solutions facilitated over $7 billion in production while serving the dental needs of over 75 million patients.

Planet DDS was also recognized as an Inc. 5000 Fastest Growing Company for the fifth time and honored by Deloitte on its Technology Fast 500 fastest growing companies list. The company’s commitment to innovation and employee engagement also earned it a spot on Fast Company’s List of Top 100 Best Workplaces for Innovators.

“As we reflect on 2023, we have a lot to be proud of. We’re leading a sea change in dental, delivering cloud solutions to more practices each year. We’re positioned for another strong year in 2024 and look forward to partnering with more practices to drive growth in profitability, patient outcomes, staff engagement, and efficiency,” says Eric Giesecke, CEO of Planet DDS.

In addition to the impressive growth and multiple awards, Planet DDS also announced a partnership with Pearl to integrate AI into their imaging solution and opened a new Technology Development and Support Centre in Glasgow, Scotland. Notably, Planet DDS also converted all locations for one of North America’s largest dental service organizations, InterDent, in a single calendar year. Among the mid-market and large DSO market, Planet DDS launched implementation for over a dozen groups with over 20 locations and several DSOs with 150+ locations, solidifying its position as the proven solution for large groups and DSOs.

Further enhancing the service offerings, Planet DDS launched two groundbreaking solutions: Denticon Pay and Denticon Practice Analytics. Denticon Pay is a comprehensive, fully integrated patient payment acceptance solution, streamlining payment processes for customers and the patients they serve. Complementing this, Denticon Practice Analytics empowers dental offices with real-time, actionable data insights and integrates seamlessly within Denticon, providing actionable data insights at the office and corporate level. Together, these new features underscore the company’s commitment to being the partner in growth for its customers and revolutionize dental practice management through innovative technology.

About Planet DDS

Planet DDS is the leading provider of cloud-enabled dental software solutions, serving over 10,000 practices in the United States with over 60,000 users. The company delivers a complete platform of solutions for dental practices, including Denticon Practice Management, Apteryx Imaging, Cloud 9 Ortho Practice Management, and Legwork Patient Engagement. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices nationwide. To learn more, visit planetdds.com.

Despite a dentist’s desire to deliver the best possible care, there are challenges existing today in dentistry that can be mitigated with the help of AI. These include the evaluation of a patient’s X-rays. According to one study, 43% of caries in dental X-rays are undiagnosed, and 20% of caries diagnosed in patients are not actually caries.

When patients doubt the accuracy of a diagnosis, they will often delay or avoid completion of important care. In a recent survey of 600 dental patients, a majority reported that they had, on one or more occasions, refused treatment (19%), sought a second opinion (25%), or switched dentists (32%) after receiving a radiologic diagnosis. Increasing the accuracy of diagnoses through visual support helps patients feel more confident when deciding to invest in their oral health.

With Pearl’s AI technology integrated into Apteryx XVWeb Cloud Imaging and Denticon Practice Management, these challenges are mitigated within the existing workflow without any need to log into a separate solution. Using the combined solution, practices have seen a marked improvement in diagnostic accuracy and patient experience:

• 37% more true-positive disease detected
• 28% less false-positive disease detected
• 71% of patients will have more trust in the dentist’s diagnoses
• 77% of patients will be more likely to choose a dentist who is using AI than a dentist who isn’t using AI

With the greater treatment volume and higher case acceptance rates that follow these results, practices using Pearl’s technology have benefited from production increases of more than 20 percent.

“Driving positive outcomes for dental practices is core to our mission at Planet DDS and we are excited to integrate Pearl’s AI technology with our cloud-based dental software platform,” says Eric Giesecke, CEO of Planet DDS. “Combining Cloud and AI technologies will help practices optimize their operations while offering their patients more transparency and confidence in diagnosis and treatment planning.”

Pearl’s Second Opinion is the world’s most comprehensive radiologic AI software with FDA-clearance for numerous dental conditions in bitewing and periapical X-rays of patients 12 and older. It detects pathologies and other conditions in patient X-rays in real time for patient-facing display, helping dentists ensure the accuracy of their X-ray evaluations and enabling them to communicate diagnoses and treatment plans more accurately to patients.

“We founded Pearl to radically improve the accuracy, objectivity, and efficiency of dental medicine with the transformative power of artificial intelligence,” said Ophir Tanz, CEO of Pearl. “We are excited to partner with Planet DDS to broadly expand the use and positive impact of AI technology.”

Apteryx XVWeb is a cloud-based dental imaging solution that allows practices to store, view, and optimize clinical images for treatment planning. Designed to work with virtually all imaging devices and practice management solutions, Apteryx XVWeb offers anytime, anywhere access.

To learn more about Apteryx XVWeb and the AI capabilities powered by Pearl, click here and visit Apteryx XVWeb AI.

About Planet DDS

Planet DDS is the leading provider of cloud-enabled dental software solutions, serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices, including Denticon Practice Management, Apteryx XVWeb Cloud Imaging, and Legwork Practice Marketing.

Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices in North America.

To learn more, visit www.planetdds.com.

About Pearl

Pearl is shaping the future of oral healthcare with AI solutions developed to elevate the efficiency, accuracy, quality, and consistency of dental care. Launched in 2019, Pearl is helping dentists, practice owners, and labs establish new, higher standards of dental care around the world with industry-leading computer-vision technology cleared to read dental x-rays and detect the most comprehensive array of dental conditions available today. The company is the only dental AI software provider with multinational regulatory clearances, including in the US, the EU, Canada, Australia, New Zealand, the UAE, Saudi Arabia, and Brazil.

To learn more, visit www.hellopearl.com.

FEATURED IMAGE CREDIT: Alexandra Koch from Pixabay.

The new payment acceptance solution encrypts patient payment data upon entry at the network-enabled payment device so dental practices never have to store, process, or transmit sensitive data. Using Denticon Pay, practices can protect patient data, accept all major forms of payment and create customized payment plans for patients. Dental practices can save staff time and reduce manual entry errors with automatic payment posting.

“The launch of Denticon Pay comes at a pivotal time in the dental industry where practices are focused on improving the patient experience in more automated, secure and cost-effective ways,” said Eric Giesecke, CEO of Planet DDS. “We’re thrilled to introduce Denticon Pay to our customers as it represents the logical next step for our all-in-one platform where the payment experience is completely integrated.”

Using Denticon Pay, patients can quickly settle their bills using credit and debit cards while benefiting from the convenience of contactless payment options like text-to-pay, Apple Pay, and Google Pay. This comprehensive range of payment acceptance ensures that patients enjoy a seamless and hassle-free payment experience. For added flexibility, practices can also connect multiple devices to a single workstation allowing them to accept multiple payments at a time.

Denticon Pay also introduces the “Card-on-File” feature, which allows practices to securely store patients’ preferred credit card information for future charges. This streamlined approach simplifies subsequent transactions and enhances the overall payment experience.

Denticon Pay is readily available to all Planet DDS customers using Denticon. To learn more and see a demo, visit planetdds.com.

About Planet DDS

Planet DDS is the leading provider of cloud-based dental software solutions serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices, including Denticon Practice Management, Cloud 9 Practice Management, Apteryx XVWeb Cloud Imaging, and Legwork Patient Acquisition.

Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices in North America. To learn more, visit planetdds.com.

As a group with 14 locations and growing, founder and CEO Dr. James Willis recognized the need for an innovative solution to streamline their imaging processes and improve patient care. They implemented Apteryx XVWeb with AI and saw immediate results with patients and staff.

“The AI capability is a game changer. We use it to show cavities and bone loss as we walk our patients through it. Patients love it because it’s an objective look at their X-rays, so it’s increasing case acceptance for our group,” shared Dr. Willis. “It also helps doctors diagnose consistently. I absolutely love it and so does our team.”

Using Apteryx XVWeb with AI, Dr. Willis and his team have been able to provide more transparency and consistency to their patients as they review X-rays and discuss treatment plans. The AI capability, which is also compatible with Denticon practice management solution, offers easy access to the AI-analyzed X-rays within the viewer, proving to be a powerful tool for patient education. Additionally, the cloud-based solution has enabled clinicians at Willis & Associates to securely access and analyze patient data from any location, improving imaging workflows across locations.

“At Planet DDS, our mission is to deliver the latest advancements in dental technology to improve patient care and help dental practices thrive,” said Eric Giesecke, CEO of Planet DDS. “We’re thrilled to hear that our valued clients like Willis & Associates and many others are already seeing benefits and return on their technology investments as they improve patient outcomes.”

To learn how Apteryx XVWeb with AI can increase transparency, case acceptance, and consistency for your organization, contact us today.

About Planet DDS

Planet DDS is the leading provider of cloud-enabled dental software solutions serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices, including Denticon Practice Management, Cloud 9 Practice Management, Apteryx XVWeb Cloud Imaging, and Legwork Patient Acquisition.

Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices in North America.

To learn more, visit planetdds.com.

FEATURED IMAGE CREDIT: Alfan Subekti/Shutterstock.com.